Since 13 January 2025, the CFL are offering their customers a new approach to travel information. This large-scale project, which is being carried out across a range of channels, is contributing to the continuous improvement in service and inclusive mobility that the CFL are aiming for.
Developing rail information into passenger information in response to the wishes of the main stakeholders, i.e. the CFL customers. With this vision in mind, the CFL teams have been working collaboratively on the information provided in relation to their customers’ journeys.
Display screens on platforms, names of railway lines, maps of the rail network, voice announcements on trains… many channels and media have been and will be reviewed based on the new concept of ‘Passenger vocabulary’.
During discussions with their customers, the CFL found that many of them found it difficult to fully understand the information provided about their train services. In this video, discover the benefits for customers and the involvement of CFL staff in this project:
The main changes brought about by the ‘Passengers’ Vocabulary’ at a glance:
For any further information, the CFL are available to their customers on +352 2489 2489 (7 days a week from 6.15am to 9.30pm). Information is also available on cfl.lu and via the CFL mobile application.