How the CFL ‘Passenger Vocabulary’ are making your train journey easier

Since 13 January 2024, the CFL are offering their customers a new approach to travel information. This large-scale project, which is being carried out across a range of channels, is contributing to the continuous improvement in service and inclusive mobility that the CFL are aiming for.

Developing rail information into passenger information in response to the wishes of the main stakeholders, i.e. the CFL customers. With this vision in mind, the CFL teams have been working collaboratively on the information provided in relation to their customers’ journeys.

Display screens on platforms, names of railway lines, maps of the rail network, voice announcements on trains… many channels and media have been and will be reviewed based on the new concept of ‘Passenger vocabulary’.

During discussions with their customers, the CFL found that many of them found it difficult to fully understand the information provided about their train services. In this video, discover the benefits for customers and the involvement of CFL staff in this project:

The main changes brought about by the ‘Passengers’ Vocabulary’ at a glance:

• Harmonisation and simplification of the information provided,
• The information screens on the platforms of railway stations and stops have been given a facelift,
• Several pages of the cfl.lu website have been redesigned,
• A new map of the CFL network has been created, with colours that comply with accessibility standards for all customers,
• A new name for the lines on the rail network, with the introduction of sub-lines to make it easier for customers to find their way around:
  • Luxembourg – Ettelbruck – Troisvierges – Gouvy (previously named Line 10)
    • Sublines :
  • Kautenbach – Wiltz
  • Luxembourg – Ettelbruck – Diekirch
  • Luxembourg – Kleinbettingen – Arlon (previously named Line 50)
  • Luxembourg – Wasserbillig – Trier (previously named Line 30)
  • Luxembourg – Esch/Alzette – Rodange (previously named Line 60)
    • Sublines :
      • Bettembourg – Volmerange-les-Mines
      • Esch/Alzette – Audun-le-Tiche
      • Noertzange – Rumelange
  • Luxembourg – Bascharage-Sanem – Rodange – Athus (previously named Line 70)
  • Luxembourg – Bascharage-Sanem – Rodange – Longwy (previously named Line 70)
  • Luxembourg – Thionville – Metz (previously named Line 90).

For any further information, the CFL are available to their customers on +352 2489 2489 (7 days a week from 6.15am to 9.30pm). Information is also available on cfl.lu and via the CFL mobile application.