For the past few months, drivers who regularly take the A3 highway, have been able to follow the progress of the work on the OA14 railway bridge that is taking place in the vicinity of the highway. This past weekend, a major milestone was reached with the installation of the key arches that complete the…
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Some of you may have already noticed. Like many of the extensive modernisation works that have progressed and evolved, the logo of the CFL has also undergone its own change. A new logo that symbolises the impressive changes in a Group that has just celebrated 75 years. We spoke to Marc Wengler, CEO of the…
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When evaluating our services, the topic ‘customer information’ plays an important role. In this article series, we will introduce you to many motivated employees who are committed to ensure that you are well informed at all times, especially during periods of engineering and construction work. As it is important, that the timetable is always up…
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The CFL fleet of 87 DoSto (reversible double-decker) driving trailer is currently undergoing a modernisation process in order to have the latest technology and to constantly improve the service and comfort for the customers. Through several innovative projects, the driving trailers will be gradually renewed and even equipped with new features until 2024. Today, Guillaume,…
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When evaluating our services, the topic ‘customer information’ plays an important role. In this article series, we will introduce you to many motivated employees who are committed to ensure that you are well informed at all times, especially during periods of engineering and construction work. Updated timetables are essential for a good customer information. We…
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It was not a day like any other for the team around Rui, the CFL project manager of the new line between Luxembourg and Bettembourg. The team had been looking forward to this day for several weeks. Last week, the day finally arrived and the fruits of months of work paid off. The reason for…
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engineering works/projects
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25 January 2022
On the tracks of customer information: User eXperience
When evaluating our services, ‘customer information’ plays an important role. In a series of articles, we will introduce several motivated employees committed to ensure that you are well informed at all times, especially during periods of engineering and construction work. In this particular field, the customer is our toughest critic and their opinion counts. For…
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When evaluating our services, the topic ‘customer information’ plays an important role. In this article series, we will introduce you to many motivated employees who are committed to ensure that you are well informed at all times, especially during periods of engineering and construction work. Christophe, one of the people behind the Auris system, explains…
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When sparks fly at night and the rail-grinding train is on the move on the CFL rail network, it is for a reason. Grinding is necessary to counteract material fatigue, which occurs for example on particularly heavily frequented sections of the track. This is an important factor for the safety and comfort of customers. Grinding…
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