When evaluating our services, the topic ‘customer information’ plays an important role. In this article series, we will introduce you to many motivated employees who are committed to ensure that you are well informed at all times, especially during periods of engineering and construction work. Updated timetables are essential for a good customer information. We…
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It was not a day like any other for the team around Rui, the CFL project manager of the new line between Luxembourg and Bettembourg. The team had been looking forward to this day for several weeks. Last week, the day finally arrived and the fruits of months of work paid off. The reason for…
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engineering works/projects
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25 January 2022
On the tracks of customer information: User eXperience
When evaluating our services, ‘customer information’ plays an important role. In a series of articles, we will introduce several motivated employees committed to ensure that you are well informed at all times, especially during periods of engineering and construction work. In this particular field, the customer is our toughest critic and their opinion counts. For…
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When evaluating our services, the topic ‘customer information’ plays an important role. In this article series, we will introduce you to many motivated employees who are committed to ensure that you are well informed at all times, especially during periods of engineering and construction work. Christophe, one of the people behind the Auris system, explains…
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When sparks fly at night and the rail-grinding train is on the move on the CFL rail network, it is for a reason. Grinding is necessary to counteract material fatigue, which occurs for example on particularly heavily frequented sections of the track. This is an important factor for the safety and comfort of customers. Grinding…
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New tracks and platforms, an optimised train service within one of the most important railway stations in the south-west of the country, a P&R with almost 1,600 parking spaces, which, in terms of parking availability, is the second largest after Belval-Université, as well as a new footbridge that connects the car park with the platforms…
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Since 2019, work on the Mersch intermodal hub has been progressing in leaps and bounds. Recently the new and barrier-free accessible underground passage has opened for customers, while the work on platform II is continuing. Wider, longer, better. Piece by piece to the new platform II After a first part of platform II and the…
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To ensure that customers can travel comfortably and safely by train, the CFL works non-stop on the maintenance and modernisation of Luxembourg’s rail network. Heavy machinery is used to help the CFL employees with this work. In a series of blog articles, we will give you an insight into the world of these strong and…
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Environmental protection and a responsible use of resources are current social topics – today more than ever! The CFL have provided sustainable alternatives to the road traffic for many years in their passenger and freight activities. In order to deepen this ecologic mindset inside the company, CFL has given its staff the possibility to participate…
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